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Sales Performance Analyst

2 months ago

Sale, Trafford, United Kingdom Verastar Limited Full time

Role Overview

Verastar Limited, a leading telecommunications and utilities provider in the UK, is seeking a highly skilled Salesforce Optimization Coordinator to drive sales performance and optimize operational efficiency. The ideal candidate will have a strong background in data analysis and Salesforce optimization, with experience in collaborating with cross-functional teams to achieve commercial objectives.

Key Responsibilities

  • Develop and implement a robust measurement and reporting framework to track the effectiveness of sales initiatives and inform data-driven decision-making.
  • Collaborate with marketing, sales, customer services, and finance teams to align and optimize Salesforce strategies and tactics.
  • Build processes that enable seamless customer interactions with Salesforce, ensuring a consistent experience across all touchpoints.
  • Lead the implementation of an integrated omnichannel strategy within Salesforce, driving a seamless customer experience.
  • Optimize lead mix into appropriate teams and queues within Salesforce to drive productive results.
  • Develop and implement an effective dial strategy, including lead volume, frequency of calls, and agent allocation.
  • Build and implement supporting reporting to provide insights into activity, productivity, and results.

Requirements

  • 3+ years of experience in an optimization role involving data analysis.
  • 2+ years of experience using Salesforce to optimize operational performance.
  • Proven experience in analyzing data and making tactical changes based on clear conclusions.
  • Strong working relationships with operational teams and experience in the telecommunications or utilities industry.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.

How to Apply

If you are a motivated and results-driven individual with a passion for sales optimization, please submit your application today.