Marketplace Performance Manager
1 month ago
We are seeking an experienced UK Marketplace Manager to drive our online marketplace sales and operations, taking this area of our business to the next level.
Key Responsibilities- Marketplace Account Management: Oversee and optimize product listings on platforms including Amazon (Seller & Vendor Central), eBay Seller, B&Q, and others.
- Sales Performance Optimization: Monitor and analyze sales performance data to identify growth opportunities and implement strategies to maximize revenue.
- Product Listing Management: Create, update, and optimize product listings to ensure high search visibility and conversion rates.
- Pricing Strategy: Develop and implement competitive pricing strategies to increase sales and profitability, in line with margin expectations, accounting for full platform marketing costs. P&L experience essential.
- Inventory Management: Work with the supply chain and logistics teams to ensure adequate stock levels, prevent overselling, and maintain fulfillment KPIs (including Seller Fulfilled Prime status metrics).
- Advertising and Promotions: Plan and execute marketplace advertising campaigns (e.g., Amazon PPC) and promotional activities, in conjunction with a retained agency, to accelerate sales growth.
- Customer Service: Address marketplace-related customer enquiries and manage feedback to maintain high seller ratings.
- Compliance and Policies: Ensure all marketplace activities comply with platform guidelines and legal requirements.
- Reporting and Analysis: Regularly report on marketplace performance metrics (e.g., sales, margin contribution, advertising ROI, conversion rates) and provide actionable insights and plans.
- Bachelor's degree in Business Administration or related field.
- At least 5 years of experience in e-commerce operations, sales management, or a related field.
- Proven track record of driving sales growth and improving operational efficiency.
- Excellent communication and problem-solving skills.
- Familiarity with Amazon, eBay, and other marketplace platforms.
Estimated salary: £50,000 - £65,000 per annum.
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