Customer Service Ambassador

5 days ago


Hounslow, Greater London, United Kingdom Accor Full time
Company Overview

Ibis Budget London Heathrow Central is a leading hospitality provider, renowned for its commitment to delivering exceptional guest experiences.


Salary & Benefits

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. In addition, our employees enjoy a range of benefits, including comprehensive training, career development opportunities and a positive work-life balance.


Job Description

We are seeking an experienced and customer-focused Reception Team Member to join our team. As a key member of our front-of-house team, you will be responsible for providing efficient and professional service to our guests, ensuring their stay with us is nothing short of exceptional.


Key Responsibilities
  • Provide exceptional customer service to all guests, responding promptly to their needs and requests.
  • Maintain accurate records of guest accounts and provide helpful information to ensure a seamless stay.
  • Manage incoming calls via the switchboard, using your excellent communication skills to resolve issues efficiently.

Requirements

To succeed in this role, you will need:

Excellent communication and interpersonal skills.A strong focus on customer satisfaction and loyalty.The ability to work effectively in a fast-paced environment.
What We Offer

In return for your hard work and dedication, we offer a range of benefits, including:

A competitive salary and benefits package.Comprehensive training and career development opportunities.A positive and supportive work environment.

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