Customer Service Ambassador
5 days ago
Ibis Budget London Heathrow Central is a leading hospitality provider, renowned for its commitment to delivering exceptional guest experiences.
Salary & Benefits
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. In addition, our employees enjoy a range of benefits, including comprehensive training, career development opportunities and a positive work-life balance.
Job Description
We are seeking an experienced and customer-focused Reception Team Member to join our team. As a key member of our front-of-house team, you will be responsible for providing efficient and professional service to our guests, ensuring their stay with us is nothing short of exceptional.
Key Responsibilities
- Provide exceptional customer service to all guests, responding promptly to their needs and requests.
- Maintain accurate records of guest accounts and provide helpful information to ensure a seamless stay.
- Manage incoming calls via the switchboard, using your excellent communication skills to resolve issues efficiently.
Requirements
To succeed in this role, you will need:
Excellent communication and interpersonal skills.A strong focus on customer satisfaction and loyalty.The ability to work effectively in a fast-paced environment.What We Offer
In return for your hard work and dedication, we offer a range of benefits, including:
A competitive salary and benefits package.Comprehensive training and career development opportunities.A positive and supportive work environment.-
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