Client Success Expert

2 weeks ago


Exeter, United Kingdom Unity Five Ltd Full time
Expert Client Success Manager Wanted

We are Unity Five Ltd, a dynamic company dedicated to delivering exceptional customer experiences. We are seeking an experienced Client Success Expert to join our team and help us achieve our mission.

About the Role:

In this role, you will be responsible for ensuring our Private/Local Authority customers achieve exceptional results with our products and services. You will work closely with our Implementation team, Account Management, and Support team to develop and execute tailored success plans that drive long-term commercial goals and customer satisfaction.

You will proactively identify cross-selling and upselling opportunities, collaborate with our marketing team to showcase customer success stories, and promote positive change through data-driven insights.

This is an exciting opportunity to join a dynamic team and contribute to our mission of delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and implement customer success plans that align with business objectives
  • Collaborate with cross-functional teams to ensure seamless customer onboarding and support
  • Proactively identify and pursue sales opportunities
  • Analyze customer data to inform business decisions
  • Communicate effectively with customers, stakeholders, and internal teams
Requirements:

To succeed in this role, you will need:

  • At least 2 years of experience as a Customer Success Manager in a SaaS or technology environment
  • Strong communication and interpersonal skills
  • Ability to analyze complex customer data and develop actionable insights
  • Experience working in a fast-paced environment with multiple priorities
Benefits:

We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience, as well as opportunities for professional growth and development.



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