Collection Team Lead Coordinator
3 weeks ago
The Royal Collection Trust is seeking a highly skilled and motivated Collection Team Lead to join our team this summer. This is an exciting opportunity to work in a fast-paced environment, overseeing the accurate processing of ticket sales via phone, online, and onsite channels, while monitoring performance and acting as a point of escalation.
About the RoleThis role offers the chance to showcase your customer service skills and contribute to creating memorable moments for thousands of visitors. You will have the opportunity to participate in and deliver training sessions, offering continuous coaching to team members.
Key Responsibilities- Process ticket sales accurately and efficiently via phone, online, and onsite channels
- Monitor performance and identify areas for improvement
- Act as a point of escalation for customer queries and issues
- Deliver training sessions to team members
The Royal Collection Trust is a charity that looks after the UK's national collection of art and cultural objects. We are committed to making the British monarchy's collections accessible to everyone.
What We Offer- A competitive salary of £30,968
- Complimentary lunch during your shift
- Full training provided ahead of the public opening
- The opportunity to join a large, friendly, and sociable team
- Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops
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