Hotel Reservation Coordinator

2 weeks ago


London, Greater London, United Kingdom Sea Containers London Full time

Key Responsibilities

  • Reservation Handling: Process incoming reservation inquiries via phone, email, and online systems with efficiency and professionalism.
  • Accurate Booking Management: Input and manage guest bookings in our property management systems with precision.
  • Guest Engagement: Provide detailed information about room rates, packages, and promotions to potential guests.
  • Upselling Opportunities: Offer additional services and amenities to enhance guest experiences at both hotels.
  • Interdepartmental Coordination: Liaise with other departments to ensure seamless guest experiences from booking to check-out.
  • Hotel Knowledge: Maintain a thorough knowledge of hotel facilities, services, and local attractions for both locations.
  • Guest Resolution: Resolve guest issues and concerns with a positive and solutions-oriented approach.
  • Administrative Tasks: Assist in maintaining and updating reservation records and databases.
  • Compliance: Adhere to company policies and procedures, ensuring compliance with all health and safety regulations.

About Us

Sea Containers London is a lifestyle Hotel based on London's eccentric South Bank. With over 359 bedrooms, award-winning food and drink outlets, and an electric energy, we are a destination where glamour meets brutalism.

We are seeking a passionate and dynamic Room Reservations Agent to support both Sea Containers London and One Hundred Shoreditch.



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