Hotel Reservation Coordinator
2 weeks ago
Key Responsibilities
- Reservation Handling: Process incoming reservation inquiries via phone, email, and online systems with efficiency and professionalism.
- Accurate Booking Management: Input and manage guest bookings in our property management systems with precision.
- Guest Engagement: Provide detailed information about room rates, packages, and promotions to potential guests.
- Upselling Opportunities: Offer additional services and amenities to enhance guest experiences at both hotels.
- Interdepartmental Coordination: Liaise with other departments to ensure seamless guest experiences from booking to check-out.
- Hotel Knowledge: Maintain a thorough knowledge of hotel facilities, services, and local attractions for both locations.
- Guest Resolution: Resolve guest issues and concerns with a positive and solutions-oriented approach.
- Administrative Tasks: Assist in maintaining and updating reservation records and databases.
- Compliance: Adhere to company policies and procedures, ensuring compliance with all health and safety regulations.
About Us
Sea Containers London is a lifestyle Hotel based on London's eccentric South Bank. With over 359 bedrooms, award-winning food and drink outlets, and an electric energy, we are a destination where glamour meets brutalism.
We are seeking a passionate and dynamic Room Reservations Agent to support both Sea Containers London and One Hundred Shoreditch.
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