Retail Stand Manager

3 weeks ago


London, Greater London, United Kingdom Sodexo Full time
Job Overview

We are seeking a Retail Stand Manager to join our team at Nottingham Forest Football Club. This is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.

The ideal candidate will have previous experience within retail, with the ability to lead by example and work closely with new teams on an event-by-event basis.

Responsibilities include attending pre-match manager briefings, monitoring staff working practices, and dealing with customer and staff complaints effectively and efficiently.

The successful candidate will be able to brief a team of people, lead a large team, and have excellent communication skills.

Key skills include attention to detail, experience within a catering environment, and the ability to work flexibly, including matchdays, evenings, and weekends.

We offer a competitive hourly rate and the opportunity to work with a world-leading food and facilities management company.

Key Responsibilities
  • Attend pre-match manager briefings and training sessions
  • Monitor staff working practices and ensure adherence to company policies
  • Deal with customer and staff complaints effectively and efficiently
  • Actively upsell products and maximise revenue capture
  • Assist with the training and development of staff members
  • Maintain cleanliness of front and back of house areas
  • Follow standard operating procedures to maintain quality and consistency

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