IT Support Services Team Lead
2 weeks ago
We are looking for an exceptional IT Service Desk Team Leader to join our dynamic IT team at Charles Tyrwhitt. This role offers a competitive salary (£65,000 - £85,000 per annum) with a generous bonus scheme.
About Charles TyrwhittOur company purpose is to make it easy for men to dress well. With a spiritual home on London's famous Jermyn Street, we also have offices in London Bridge and Manhattan to support our global presence.
The Job DescriptionYou will be responsible for managing the Service Desk function across all locations, providing excellent support to the business. Key responsibilities include:
- Leading and supporting the 1st and 2nd line Service Desk team
- Conducting regular 1-2-1 sessions, appraisal reviews and supporting staff development needs
- Maintaining a hands-on approach to managing the Service Desk function
If you have a proven track record in delivering exceptional customer service and possess strong leadership skills, we encourage you to apply for this exciting opportunity.
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