Business Operations Coordinator

6 days ago

Ashford, Kent, United Kingdom Brakes Full time
Job Summary

**Business Operations Coordinator - Supply Chain Specialist**

We are seeking a highly skilled Business Operations Coordinator to join our team at Brakes. As a key member of our Business Operations team, you will be responsible for bridging the gap between our Sales Teams, customers, and Finance department.

**Key Responsibilities**

  • Develop and maintain strong relationships with a portfolio of customers, including Sector Managers.
  • Attend customer and business meetings/calls to ensure effective communication and issue resolution.
  • Act as the primary point of contact for customer and business queries, providing timely and accurate responses.
  • Regularly engage with Sector Managers to discuss actions in support of both business and customer activities.
  • Work proactively to improve the customer experience by identifying and addressing areas for improvement.
  • Produce regular sales, product, pricing, and delivery reports to inform business decisions.
  • Maintain accurate and up-to-date pricing, buying lists, product substitutions, and discounts in line with customer and business requirements.
  • Align internal buying lists with customer and 3rd party ordering systems to ensure seamless operations.
  • Identify and correct IMS issues for ESI customers to ensure timely resolution.
  • Update promotional pricing activity to reflect changing business needs.
  • Order and organize sales and promotional samples to support customer engagement.
  • Provide buddy cover when required to ensure continuity of service.
  • Work with Sector Managers to set up nominated lines and ensure accurate product allocation.
  • Assist with product recalls, collate allergen information, and customer allocations to ensure compliance with regulatory requirements.

**Requirements**

  • Highly IT literate with expertise in MS Office (Excel).
  • Experience working in a fast-paced, pressurized team environment.
  • Commercial awareness and understanding of business operations.
  • Customer-focused with excellent communication and interpersonal skills.
  • Ability to prioritize workloads and work well under pressure.
  • Attention to detail and ability to maintain accurate records.

**About Brakes**

Brakes is the UK's largest foodservice supplier, delivering high-quality fresh and frozen food and ingredients to some of the nation's most famous pubs and restaurants, as well as schools, caterers, care homes, and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision.

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