Senior Help Desk Technician

2 weeks ago


Tonypandy, Rhondda Cynon Taf, United Kingdom NHS Full time

Cwm Taf Morgannwg University Health Board is seeking a Senior Help Desk Technician to join their IT department. This is an excellent opportunity for someone looking to take their skills to the next level and contribute to the delivery of high-quality services to patients and staff.

Main Responsibilities
  • Providing advanced technical support to users across the health board, including clinical and non-clinical staff.
  • Resolving complex technical issues promptly and efficiently.
  • Collaborating with the wider IT team to ensure seamless service delivery.
About the Role

This is a permanent, full-time position, working 37 hours per week. The successful candidate will have access to comprehensive training and development opportunities to enhance their skills and career prospects.

The salary range for this role is £25,000 - £32,000 per annum, depending on experience. We also offer a range of benefits, including pension scheme, annual leave, and flexible working arrangements.

Requirements
  • Detailed experience with Microsoft Office and systems management software.
  • Advanced keyboard and IT skills with the ability to manipulate data and present in different formats.
  • Ability to produce high-quality documentation and learn new technologies with minimum supervision.


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