Technical Services Team Leader
2 weeks ago
ResMed Technical Services Team Leader Job Overview
The ResMed Technical Services Team Leader will be responsible for managing the UK technical services workshop and providing technical support to customers and internal teams. This role will also involve technical training and repairs of ResMed products, investigating device failures, and upgrading systems.
Key Responsibilities
- Manage and lead the TSV team and the TSV workshop in the UK
- Take ownership of customer queries on ResMed products, research solutions, and promptly respond while maintaining the highest level of quality
- Provide technical aftersales support, technical training, and repair ResMed products, investigate device failures, upgrade systems, product maintenance, and testing
- Enable close and successful collaboration with other departments, especially customer service team, QA&RA team, and logistics team
- Ensure all procedures are applied by the technical team to deliver a high-quality of repairs
Qualifications and Experience
- Engineering degree in electronics or equivalent with at least 5 years of experience in medical devices repairs
- Strong knowledge and experience using an ERP system such as Kumavision or Oracle
- Fluent English is required
- Knowledge of measurement units and electronic parts
- Ability to interact professionally with senior internal and external personnel
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