Head of Trade Services

4 weeks ago


Didcot, Oxfordshire, United Kingdom Hachette UK Full time
Job Description

We are seeking a highly skilled and experienced professional to lead our publisher services, trade customer services, and key accounts team through the next stage of our business transformation.

This is a highly visible role within the business, as well as with our publishers and customers, and will require a blend of problem resolution and business partnership skills. The ideal candidate will have a high degree of empathy, first-class communication skills, and the ability to inspire the team and our publisher clients.

The successful candidate will be responsible for identifying and implementing continuous improvement opportunities, drawing on their commercial and client relationship knowledge to challenge our existing ways of working. They will also be responsible for building partnerships with our suppliers to maximize the value of the services they provide.

We are looking for a strong leader with proven client and customer relationship, and project delivery skills. The ideal candidate will have experience of delivering technical change, particularly self-service or process automation (AI), and have experience of project management, especially around continual improvement.

The successful candidate will be responsible for empowering, developing, and coaching others to help them achieve their potential. They will possess excellent communication skills, written and verbal, for dealing with a wide range of clients, customers, and team members.

We offer a competitive salary and benefits package, including 33 days annual holiday, pension plan, and life assurance schemes. We also offer a range of training and development opportunities, including mentoring and coaching.

If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.



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    Job OverviewWe are seeking a seasoned professional to lead our publisher services, trade customer services, and key accounts team through the next stage of our business transformation.

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