Contract Management Specialist

13 hours ago


Hemel Hempstead, Hertfordshire, United Kingdom Nexgen Group Full time

About Nexgen Group

We are seeking an experienced professional to lead a team of Cleaning & Grounds operatives in the Bedfordshire area.

The ideal candidate will have prior experience in leading a Cleaning or Grounds Maintenance Team, with strong IT, Administration, and Coordination skills.

A Full UK Driving Licence is required, but a Company Vehicle is provided.

Main Responsibilities

  • Coach, lead, direct, and motivate a small team of Operatives to deliver exceptional customer service.
  • Collaborate with leadership to deliver a flexible contract SLA and associated service specifications.
  • Conduct regular site reviews to ensure teams are delivering the service specifications.
  • Develop and strengthen client and resident relationships.
  • Ensure service teams are compliant with Health and Safety, Quality, and Environmental business practices.
  • Ensure all service teams receive effective updates each week.
  • Review service schedules for compliance.
  • Develop measures to motivate all employees.
  • Exceed customer service delivery expectations.


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