Contract Management Specialist
13 hours ago
About Nexgen Group
We are seeking an experienced professional to lead a team of Cleaning & Grounds operatives in the Bedfordshire area.
The ideal candidate will have prior experience in leading a Cleaning or Grounds Maintenance Team, with strong IT, Administration, and Coordination skills.
A Full UK Driving Licence is required, but a Company Vehicle is provided.
Main Responsibilities
- Coach, lead, direct, and motivate a small team of Operatives to deliver exceptional customer service.
- Collaborate with leadership to deliver a flexible contract SLA and associated service specifications.
- Conduct regular site reviews to ensure teams are delivering the service specifications.
- Develop and strengthen client and resident relationships.
- Ensure service teams are compliant with Health and Safety, Quality, and Environmental business practices.
- Ensure all service teams receive effective updates each week.
- Review service schedules for compliance.
- Develop measures to motivate all employees.
- Exceed customer service delivery expectations.
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