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Counsellor - Employee Assistance Programme
2 months ago
About the Role:
At UnitedHealth Group, we're committed to making healthcare work better for everyone. This depends on hiring talented professionals who share our vision. With a thriving ecosystem of innovation and growth, our business is constantly evolving to support the healthcare needs of the future.
Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use advanced development tools, AI, data science, and innovative approaches to make the healthcare system work better for everyone.
As an EAP Counsellor, you'll be part of a caring and supportive team of professionals dedicated to improving the emotional wellbeing of our members. The EAP Counsellor plays a crucial role in providing brief solution-focused counselling to our members, working with a model of delivering Emotional Wellbeing Support with a realistic approach, coaching our members to their desired goal.
Key Responsibilities:
- Provide virtual assessments and in-the-moment support to a diverse range of clients using a brief solution-focused model.
- Provide one-off emotional wellbeing calls, referring to internal and external resources.
- Carry out risk assessments and triage.
- Complete case notes for all clients in line with clinical policy.
- Undertake training modules and company-specific e-learning.
- Keep up-to-date on relevant regulatory and legislative developments.
- Play a proactive role in weekly and monthly team meetings.
- Demonstrate a keen awareness of meeting customer expectations within the boundaries of emotional wellbeing.
- Problem-solving and the ability to create an internal network are key.
Requirements:
- Accreditation to a recognized counselling and/or psychotherapy governing body.
- Bachelor's degree/Level 8 in Counselling or Psychotherapy.
- Experience working in a brief solution-focused counselling model.
- Previous telephone/video counselling experience.
- I.T/Computer literate (MS Word, Excel, Outlook, MS Teams, etc.).
Preferred Qualifications:
- Master's degree in Counselling and/or Psychotherapy.
- Good clinical judgement and understanding of your responsibilities regarding confidentiality; strong work ethic and professionalism.
- Excellent communication, problem-solving, collaboration, cultural competency, interpersonal, self-care, time management, and organizational skills.
