Customer Service Representative
4 weeks ago
About The Role
About the role:
We're looking for a talented Customer Care Advisor to join our team at Wren Kitchens. As a Customer Care Advisor, you'll be responsible for creating award-winning, positive experiences for our customers.
Bright, friendly, and attentive, our brilliant teams are focused on doing the best for our customers. They're the ones with first-class communication skills and they do it professionally and efficiently every time.
If you're resourceful and a confident communicator, you could find a role where your personality and passion allow you to make a real difference to the customer experience.
Main responsibilities:
- Proactively resolving customer queries and issues through various channels of communication
- Taking ownership of each customer call to provide the best resolution
- Providing all Wren customers with an exceptional experience
- Assisting stores with any related queries or concerns relating to the systems or processes
- Identifying and reporting on any processes that could result in a poor customer experience
- Demonstrating empathy and clear understanding when liaising with customers in a professional manner
About You
Desired skills and knowledge:
- Attentive with a strong focus on the customer experience
- Passionate with the ability to take ownership of customer queries and confidently resolve issues where required
- Ability to effectively organise and prioritise your own workload
- Excellent oral and written communication skills
- Proven ability to thrive in a fast-moving environment
- Excellent computer skills including Microsoft Office
- Flexible with working hours & overtime, including weekends & evenings
- Excellent attendance with proven reliability and can adhere to the agreed work schedule
What Wren Offer:
- Free healthcare package helping you get the care you need, when you need it. It offers unparalleled access to a GP, diagnostics, treatment, and much more
- Access to countless discounts on large retailers, days out, restaurants, and much more
- Ensure your family's financial security with our comprehensive benefit package, including invaluable protection in the event of unforeseen circumstances
- Free access to our state-of-the-art on-site gym, open 24/7
- Enjoy subsidised meals in our two fantastic restaurants
- Free on-site parking
- Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers
- Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral
- The Wren Flyer bus is available to take you to and from work, enabling you to save on bridge fees
- Free refreshments brought directly to your desk throughout the day
- Free annual eye tests as well as a contribution to new glasses
- Free uniform included that you can also claim under the HMRC allowance
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