Head of Operations Excellence

3 days ago


Greater Manchester, United Kingdom Austin Fraser Full time

Job Description

We're looking for a highly experienced professional to lead our Service Support function, driving performance and delivering exceptional customer experiences.

Responsibilities include ensuring SLA adherence, driving performance through robust reporting and coaching, promoting a quality-driven service model, and championing innovation and continuous improvement.

We offer a competitive salary of £62,500 - £72,500 per year, plus benefits including flexible hybrid working model, career development and promotional opportunities, and enhanced maternity/paternity pay.

This is an exciting opportunity to join our expanding head office team and contribute to our continued growth and success.



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