Senior Solution Consultant
4 weeks ago
We Are BCG X
We're a diverse team of tech experts united by a drive to make a difference.
Leveraging BCG's global network, we provide a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career.
What You'll Do
As a Senior Solution Consultant, you will support the implementation, roll-out and client success of industry agnostic tools developed and commercialized by BCG for clients and consulting teams.
These products are geared towards large scale transformation at our clients and can span a variety of topics and technical stacks.
Main Responsibilities
- Work together with BCG consulting teams and clients to understand client's processes, business requirements, and data structure / challenges.
- Orchestrate the TALENTBUILDER implementation for your assigned projects.
- Onboard & train clients and project teams on the product.
- Configure and set up the software to client's needs.
- Respond to client inquiries and requests including troubleshooting, software configurations, service issues, monthly catchups etc.
- Collaboration: Work together with the BCG case team, BCG's clients, and TALENTBUILDER topic experts to understand client processes, business requirements, and delivery program specifics requirements.
- Ownership of product delivery over the entire life cycle, starting with tool configurations as well as setting and managing client expectations.
- Facilitating and supporting workshops with clients & BCG case teams as needed during the delivery program.
Additional Responsibilities
- Build deep client relationships to support positive future commercial outcomes for our major products/solutions and the larger BCG client service business.
- Work closely with the Product Leadership team, topic area team and key BCG stakeholders on proposal support and associated business development activities including strategic initiatives, advanced analytics, data/ AI capability building, and thought leadership incorporation into the product.
YOU BRING
Bachelor's degree in engineering, mathematics or another related field required.
Demonstrated experience in client-facing role, explaining and implementing complex software solutions to technical and non-technical audiences.
Deep data analytics skills & capability with solid problem-solving approach to "connect the dots" through leveraging data analytics tools (Excel, SQL or BI tool) with no/minimal supervision.
Ability to independently respond to ad-hoc requests leveraging data (e.g. benchmarking, market insights, analytics).
NICE TO HAVE
Experience in software configuration/setup/admin experience.
Exposure & knowledge of setting up data transformation tool/pipelines.
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