CASS Manager
7 hours ago
SS&C Technologies is a global provider of investment and financial services and software for the financial services and healthcare industries. As a Client Asset Services (CASS) Manager, you will play a critical role in ensuring the operational needs and issues of our clients are managed to the highest level of satisfaction.
Key Responsibilities:
- Develop and maintain exceptional client relationships by supporting service activities to designated client groups.
- Collaborate with internal business units to ensure operational needs and issues are managed effectively.
- Oversee and develop more junior members of the team.
- Manage and support CASS Coordination team.
- Drive down client query volumes by analyzing trends and targeting key areas.
- Identify potential efficiencies within current processes and systems and help drive through to implementation.
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Quality Service
All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:
- To be quality driven, aiming for 100% accuracy and timeliness of delivery.
- To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer.
- To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.
- To observe proper standards of market, business, and personal conduct, demonstrating integrity in the execution of duties.
- To communicate and promote the values which reinforce and support a consistent quality culture.
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