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Customer Relations Liaison
1 month ago
About the Role
We are seeking a Customer Relations Consultant to join our team at Churchill Living Ltd. As a Customer Relations Consultant, you will be responsible for maintaining strong customer relationships with individuals who have previously enquired about purchasing a new retirement apartment within a development that is still under construction.
Your key responsibilities will include:
- Maintaining contact and engagement with customers until it is safe for them to visit and meet the on-site Sales Executive.
- Calling customers at agreed times with progress reports.
- Arranging visits to nearby developments.
- Sending out our Lifestyle Living Magazine.
- Inviting customers to events.
You will have the opportunity to work with wonderful people and play a pivotal part in the customer's journey to starting a new chapter of their lives.
About You
We are looking for a customer-centric and self-motivated individual who is proactive, loves talking to people, and has excellent telephone manner and listening skills.
The successful candidate will have a background in customer service, sales, retail, or something similar, and will be proficient with most Microsoft packages, including Word and Outlook, with competent data entry and typing skills.
Above all, you will love working in a busy team environment and balance your passion for customer service with accuracy and attention to detail.
What We Offer
- Competitive salary.
- Bonus scheme.
- Free parking.
- Annual holiday entitlement – 24 days + Bank Holidays.
- Day off on your birthday.
- All the tea & coffee you can drink.
- Modern offices and workspace.
- Group Personal Pension Plan.
- Life Assurance.
- John Lewis vouchers for expectant parents.
- Heath screening.
- Eye Care Scheme.
- Training Courses.
- Professional development and future career opportunities.
