Customer Service Liaison

10 hours ago


Maidenhead, Windsor and Maidenhead, United Kingdom Chewton Glen Hotel & Spa Full time

About Us:

Chewton Glen Hotel & Spa, a luxurious 5 Red Star hotel nestled in the heart of the Berkshire countryside, is seeking a welcoming and guest-focused Spa Receptionist to join our spa team.

Job Overview:

This role involves greeting spa guests warmly and assisting with check-in processes to ensure a seamless and calming experience. The ideal candidate will efficiently manage spa bookings and appointments, providing detailed information about available services.

Main Responsibilities:

  • Greet spa guests warmly and assist with check-in processes to ensure a seamless and calming experience.
  • Efficiently manage spa bookings and appointments, providing detailed information about available services.
  • Respond promptly to inquiries about spa treatments, facilities, and wellness programs.
  • Cordinate with the spa team to guarantee the smooth flow of appointments and services.
  • Assist in maintaining a serene and organized spa reception and boutique area.
  • Maintain high standards of customer service to ensure guest satisfaction throughout their visit.

Benefits:

  • Monthly service charge
  • 29 days of annual leave, including bank holidays
  • Regular team gatherings and appreciation events
  • Complimentary team meals
  • Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
  • Discounts on spa treatments and products
  • Discounts on all food & beverage offerings
  • Special gifts based on length of service
  • Team referral programme
  • Health cash plan
  • Participation in the cycle-to-work scheme
  • Access to our employee assistance programme

Salary Information:

The estimated salary for this role is around £30,000 per annum, depending on experience.



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