Customer Service Liaison
10 hours ago
About Us:
Chewton Glen Hotel & Spa, a luxurious 5 Red Star hotel nestled in the heart of the Berkshire countryside, is seeking a welcoming and guest-focused Spa Receptionist to join our spa team.
Job Overview:
This role involves greeting spa guests warmly and assisting with check-in processes to ensure a seamless and calming experience. The ideal candidate will efficiently manage spa bookings and appointments, providing detailed information about available services.
Main Responsibilities:
- Greet spa guests warmly and assist with check-in processes to ensure a seamless and calming experience.
- Efficiently manage spa bookings and appointments, providing detailed information about available services.
- Respond promptly to inquiries about spa treatments, facilities, and wellness programs.
- Cordinate with the spa team to guarantee the smooth flow of appointments and services.
- Assist in maintaining a serene and organized spa reception and boutique area.
- Maintain high standards of customer service to ensure guest satisfaction throughout their visit.
Benefits:
- Monthly service charge
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
- Discounts on spa treatments and products
- Discounts on all food & beverage offerings
- Special gifts based on length of service
- Team referral programme
- Health cash plan
- Participation in the cycle-to-work scheme
- Access to our employee assistance programme
Salary Information:
The estimated salary for this role is around £30,000 per annum, depending on experience.
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