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Referral Support Specialist

3 weeks ago

West Bromwich, Sandwell, United Kingdom Black Country Women's Aid Full time
Role Overview

The first point of contact administrator will play a vital role in our central contact team, ensuring effective management of referrals into BCWA accommodation services. This position requires an organized and self-driven individual with excellent communication skills.

Duties and Responsibilities:
  1. Coordinate referrals into BCWA accommodation services, ensuring efficient and effective processing
  2. Respond promptly to stakeholder inquiries, including partner agencies and victims/survivors
  3. Manage and maintain accurate records of referrals and communications
  4. Work collaboratively with the team to achieve goals and objectives
Essential Skills and Qualifications:
  • Proven experience in administration and customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong organizational and time management skills
Benefits

The successful candidate will enjoy a range of benefits, including a competitive salary of £22,308 per annum, opportunities for professional growth and development, and a dynamic work environment that supports the company's mission and values.