Oracle Cloud Functional Support Specialist
4 days ago
Peaple Talent is partnering with a leading global professional services organisation to fill the role of Oracle Cloud Functional Support Specialist. As a key member of the Finance Systems Team, you will report directly to the Oracle Support Manager and be responsible for delivering high-quality support services to the Cloud instance of Oracle Fusion.
Finance Systems Support
You will work closely with the finance team to ensure the successful operation of the newly delivered Oracle Cloud Fusion system, providing expert support for the General ledger, Accounts Payable, Accounts Receivable, Cash Management, Project Accounting, Fixed Assets, Accounting Hub, FCCS, EPM, and OIC modules.
Incident Resolution and Root Cause Analysis
As a Cloud Financial Systems Analyst, you will be responsible for investigating and resolving incidents and defects related to the full end-to-end process, including Oracle EBS modules and connected systems to the Finance domain, identifying root causes and implementing scalable solutions.
Testing and Quality Assurance
You will replicate system issues in development environments, support testing changes, and ensure that these changes pass acceptance testing. This will involve working closely with the 3rd Party support partners, using their ticket portals, to resolve issues efficiently.
Customer Service and Communication
Excellent customer service is paramount in this role. You will need to highlight major impacting issues to the Oracle Support Manager, ensuring that the business impact is managed effectively. You will also be responsible for raising continuous improvements to tackle high ticket counts.
Requirements and Competencies
To be successful in this role, you will need a strong understanding of Oracle Cloud Financial modules, with at least 4+ years of experience. You should also have experience with implementing or supporting Oracle Cloud projects, as well as a strong understanding of finance processes. Proficient analytical and problem-solving skills, excellent communication skills, and the ability to liaise comfortably with key stakeholders are essential.
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