Assistant Management Opportunity

2 days ago


Falkirk, Falkirk, United Kingdom Buzz Group Limited Full time

At Buzz Group Limited, we are seeking an experienced Assistant Management Opportunity candidate to join our team. As a key member of our leadership team, you will be responsible for delivering exceptional customer service and ensuring the consistent delivery of our brand values across all touchpoints.

The successful candidate will have previous experience in managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment. They will also demonstrate evidence of bringing business awareness to decision-making and understand the commercial drivers of the business.

We offer a competitive salary of up to £28,500 per annum, depending on experience, and a range of benefits including access to online courses, in-house training, and a pension scheme. If you are committed to delivering exceptional customer service and have a passion for leading teams, we would love to hear from you.

Key Responsibilities:

  • Assist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey
  • Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager
  • Make sure all departments are operating in strict accordance with our Operating Manuals, standards, and procedures
  • Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
  • Direct, delegate, coach, and support team members to ensure activities are coordinated to achieve results and support the consistent delivery of our brand


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