Retail Operations Director

4 weeks ago

London, Greater London, United Kingdom Crew Clothing Company Full time

Job Title: Retail Operations Director

The Retail Operations Director will lead and provide direct support to the wider retail teams, ensuring effective and consistent communication to stores. Responsibilities involve working with the senior retail team to clarify strategy and objectives and translate it into a clear and deliverable plan.

Key Responsibilities:

  • Leading and facilitating Retail Projects, working in collaboration with key stakeholders across the business.
  • Working closely with Customer Service teams to ensure all teams are aligned in delivering first-class customer proposition.
  • Driving and maintaining strong working relationships with 3rd party providers.
  • Facilitating communications between stores and Head Office departments to educate and empower Retail colleagues.
  • Maintenance of Policies and Procedures, ensuring compliance across all sites.
  • Ongoing troubleshooting within the Retail space, to address day-to-day challenges within store operations.
  • Collaboration with Store Development Team to deliver new store openings, relocations and refits.
  • Organising and leading key Retail Events throughout the year, including the Annual Peak Conference.
  • Design of Retail Training to support project delivery skills development within the Retail space.
  • Management of outbound Retail Communications and Direction to Prime, Outlet and Concession stores.

Other Responsibilities:

  • Manage the Retail Operations Assistant.
  • Adhoc retail reporting.
  • Involvement in producing processes and procedures for the retail stores.
  • Deal with escalation of customer complaints where Retail related.
  • General ad-hoc administration for the department to ensure good order.
  • Ensure Retail Ops Intranet & systems are up to date.
  • Support with store maintenance and new store set-up.

Key Skills and Experience:

  • Experience working in a similar role in fashion retail.
  • Understands the importance of confidentiality across the business.
  • The ability to remain calm, composed and professional during challenging situations.
  • Accuracy and high attention to detail.
  • Excellent communication and interpersonal skills.
  • The ability to interact with management and team members at all levels in the company.
  • Strong Excel skills, ideally advanced level.
  • Good presentation skills.
  • Good communication skills.
  • Commercially aware with interest in fashion retail industry.
  • Able to work both independently and within a small team.
  • Ability to manage workload and meet tight deadlines.
  • Be proactive and self-motivated.
  • Experience in people management.
  • Excellent organisational and problem solving skills.
  • Be flexible, enthusiastic and confident.

What We Can Offer You:

  • Staff Discount.
  • Uniform allowance.
  • Pension scheme.
  • Refer a Friend scheme.
  • Training and career development.
  • Supportive and rewarding culture.

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