IT Support Specialist
4 weeks ago
About Us
Ben Sherman is a renowned British heritage brand, established in 1963. We pride ourselves on producing high-quality shirts and lifestyle collections that embody our DNA. Our brand has strong ties to music and British subcultures, which remains a core aspect of our appeal.
We are currently undergoing rapid expansion, with plans to build the brand through retail stores, wholesale partners, and boutique menswear stores. To achieve this, we are seeking talented individuals to drive the brand forward in its next evolution.
If you are passionate about being part of a British Heritage brand's journey, we encourage you to explore this opportunity further.
About the Role
- Provide user support for hardware, software, and application issues in Windows/Mac environments
- Manage and resolve first- and second-line IT support incidents, working with third-party providers as necessary
- Support all mobile devices, including point-of-sale Android tablets and iOS phones
- Oversee support processes, including starter/leaver and access requests
- Collaborate with third-party partners to ensure externally managed incidents are addressed within agreed SLAs
- Administer Active Directory and Microsoft 365 environments
- Update documentation to ensure information remains current and shared with support partners
Key Skills and Experience
Essential skills
- Demonstrate a desire to learn and a genuine passion for IT
- Display strong analytical and problem-solving skills
- Show a service-focused mindset with a commitment to delivering exceptional support standards
- Possess experience working in a Windows-based support role
- Understand Active Directory, Exchange, and Microsoft 365 products (including SharePoint, OneDrive, and Teams)
- Exhibit excellent listening skills
- Take ownership of issues and keep all parties updated with regular progress reports
- Ability to work in an environment with changing priorities
- Action-oriented
- High level of integrity, honesty, and trust
- Drive for results
Desirable skills
- Experience working with POS software
- Experience with Microsoft Endpoint or similar technologies
- Experience with AV, Mail, and Web filtering software
Location
Leeds
Salary Range
£28,000 - £32,000 per annum, depending on experience
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