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Assistant Accommodation Manager

2 months ago

Chelmsford, Essex, United Kingdom Sanctuary Group Full time

Job Summary

We are seeking a highly skilled and experienced Accommodation Operations Manager to join our site operations team at Sanctuary Group. As an Accommodation Operations Manager, you will be responsible for overseeing all aspects of site operations, including maintenance repairs, void room checks, compliance checks, and managing high cleaning standards across the site.

Key Responsibilities

  • Line manage a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans, and hotel-style changeover of accommodation on a daily basis
  • Allocate tasks and manage workloads of general assistants to prioritize the needs of the business
  • Complete finance tasks such as processing rent payments, invoices, and raising purchase orders
  • Communicate with tenants and the wider team and deal with queries in a professional and timely manner
  • Provide a quality customer service to customers and react to any queries
  • Work with other Accommodation Operations Managers on monthly checks of buildings, raising repairs, and completing inspections of void rooms and inspecting completed work as well as completing periodic occupied room inspections
  • Develop and maintain excellent relationships with internal and external customers

Requirements

  • Experience of supporting the delivery of high-quality accommodation operations or customer service is essential
  • Working knowledge of effective communication at all levels
  • Some experience of managing staff and providing administrative support to the wider team
  • Excellent communication and customer service skills
  • Previous experience of Microsoft Office applications including Word, Excel, and Outlook
  • Occasional travel may be a requirement of the role, therefore a full valid driving license is essential

Why Work for Us?

Sanctuary Group is a leading provider of accommodation services to students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK.

Our Benefits

  • 25 days leave rising to a maximum of 30 days (plus public holidays) pro rata
  • A pension scheme with employer contributions from Sanctuary Group
  • Life Assurance
  • Employee Advice Service including counseling
  • Cycle to Work Scheme
  • Voluntary health plans
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • Competitive salary with additional policy allowance