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Account Coordinator

2 months ago

Nottingham, Nottingham, United Kingdom VF Corporation Full time
Role Overview

We are seeking an exceptional Account Coordinator fluent in Italian to join our Wholesale Customer Service team based in Nottingham, UK.

Key Responsibilities
  • Manage Wholesale accounts across several markets in the EMEA region.
  • Communicate with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service.
  • Build a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome.
  • Ensure timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month.
  • Interpret a variety of daily reports as needed by the business.
  • Follow the end-to-end order to shipment process, liaising with our DC to ensure timely shipping.
Requirements
  • You will be native or fluent speaker in Italian plus English with strong communication skills.
  • You will be computer literate with strong Excel skills and the ability to produce reports.
  • You will be analytical with a flair for problem-solving.
  • You will have strong customer service skills.
  • You will have the ability to balance responsibilities in a dynamic and fast-paced environment.
What We Offer
  • A supportive feedback-based culture where respect and integrity guide us in what we do.
  • An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together.
  • Be part of an iconic lifestyle brand in a multi brand, multi countries organization.
  • 50% employee discount on all VF brands both in store and online.
  • Subsidised canteen and break out areas offering complimentary hot drinks.
  • Health Shield membership and access to numerous health and wellbeing initiatives.
  • Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
  • 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off.
  • 12% contributory smart pension scheme (8% on us, 4% from you).
  • Cycle to work scheme.
  • Free secure onsite parking and discounts with local public transport.