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Account Coordinator

1 month ago

Nottingham, Nottingham, United Kingdom VF Corporation Full time

Role Overview

VF Corporation is seeking a highly skilled Account Coordinator to join our Wholesale Customer Service team based in Nottingham, UK. As an Account Coordinator, you will be responsible for managing Wholesale accounts across several markets in the EMEA region, providing exceptional service to major online and high street retailers across Europe.

Key Responsibilities

  • Communicate with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service
  • Build a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome
  • Ensure timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month
  • Interpreting a variety of daily reports as needed by the business
  • Following the end-to-end order to shipment process, liaising with our DC to ensure timely shipping

Requirements

  • Strong communication skills in both French and English
  • Computer literate with strong Excel skills and the ability to produce reports
  • Analytical with a flair for problem-solving
  • Strong customer service skills
  • Ability to balance responsibilities in a dynamic and fast-paced environment

What We Offer

  • A supportive feedback-based culture where respect and integrity guide us in what we do
  • An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
  • Be part of an iconic lifestyle brand in a multi brand, multi countries organization
  • 50% employee discount on all VF brands both in store and online
  • Subsidised canteen and break out areas offering complimentary hot drinks
  • Health Shield membership and access to numerous health and wellbeing initiatives
  • Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
  • 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
  • 12% contributory smart pension scheme (8% on us, 4% from you)
  • Cycle to work scheme
  • Free secure onsite parking and discounts with local public transport