Client Services Director
3 weeks ago
We are seeking a highly experienced and dynamic Client Services Director to join our growing team at Career Trails.
Key Responsibilities:
- Develop and implement strategies to enhance client satisfaction and retention.
- Build and maintain strong relationships with clients, providing exceptional customer service and addressing any concerns or issues that may arise.
- Lead and motivate a team of client services representatives, providing guidance, training, and support to ensure a high level of performance.
- Collaborate with other departments, including sales, marketing, and operations, to ensure a seamless and efficient client experience.
- Develop and monitor key performance indicators (KPIs) to measure the success of the client services department and make necessary improvements.
- Stay up-to-date with industry trends and best practices, and implement new strategies to improve the overall client experience.
- Monitor and manage the department's budget, ensuring efficient use of resources.
- Conduct regular performance evaluations and provide feedback to team members to promote growth and development.
Requirements:
- Bachelor's degree in business, marketing, or a related field.
- Minimum of 5 years of experience in a client services or customer success role, with at least 2 years in a management or leadership position.
- Proven track record of successfully managing and developing a team.
- Strong communication, interpersonal, and problem-solving skills.
- Excellent organizational and time-management abilities.
- Knowledge of CRM software and experience in data analysis.
- Ability to thrive in a fast-paced, dynamic environment.
We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a results-driven, customer-focused individual with a passion for delivering exceptional client service, we would love to hear from you.
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