Data-Driven Customer Experience Specialist

5 days ago


London, Greater London, United Kingdom ENGINEERINGUK Full time

The Customer Experience & Business Trends (CXBT) organization at ENGINEERINGUK is seeking a highly motivated, data-driven individual to join our team in London.

">Job Description:

We're looking for a talented professional with strong analytical and quantitative skills to drive customer experience improvements across multiple geographies and millions of customers. As a Data-Driven Customer Experience Specialist, you'll build strong relations with stakeholders to understand their challenges and priorities, define research roadmaps, and drive actions through insight delivery.

  1. Dive deep into business problems and translate them into concrete hypotheses and analysis requirements.
  2. Deliver large and complex studies, including scoping, designing methodology, collecting and analyzing data, and presenting recommendations to International business leaders.

Estimated Salary: £90,000 - £110,000 per annum

You'll be based at one of our hub offices and solve customer problems worldwide. You will flex your customer obsession muscle by evaluating the end-to-end customer experience through different methodologies and hearing directly from customers.



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