Data-Driven Customer Experience Specialist

6 days ago


London, Greater London, United Kingdom Abercrombie Full time

We are looking for a highly skilled Data-Driven Customer Experience Specialist to join our team at Abercrombie. As a key member of our Personalization Marketing Analytics team, you will be responsible for analyzing customer data to generate insights that improve the customer experience and drive customer acquisition, sales, and retention.

About the Role

In this role, you will support all aspects of individual campaign setup, including offer setup, audience selection, testing plans, quality assurance, and program performance measurement activities.

Key Responsibilities:
  • Support analysis of customer data to generate insights that improve the customer experience and drive customer acquisition, sales, and retention.
  • Develop standard reports and presentations on all campaign key performance indicators.
  • Track ongoing success metrics for various customer marketing initiatives and relate them to return on investment.

Estimated Salary: £45,000 - £65,000 per annum

Requirements:
  • Experience in data analysis and interpretation.
  • Familiarity with SQL and Tableau is a plus.
  • Strong communication and presentation skills.


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