IT Support Specialist

3 weeks ago


Watford, Hertfordshire, United Kingdom CV-Library Full time
Overview: SitePoint Pty seeks an experienced IT Support Specialist to join its Hertfordshire office. In this role, you will provide technical support and troubleshoot issues related to critical business applications. Your strong analytical skills and ability to explain complex concepts to non-technical users make you an ideal candidate for this position.

Key Responsibilities
  1. Respond to application support requests in a timely manner.
  2. Troubleshoot and resolve application-related problems, escalating to developers or third-party vendors as needed.
  3. Monitor application performance and identify areas for improvement.
  4. Collaborate with cross-functional teams to implement updates, patches, and system changes.
  5. Create and maintain documentation, including user guides, knowledge base articles, and troubleshooting procedures.
  6. Assist in the deployment and testing of new applications and features.
  7. Provide training and guidance to end-users to enhance application utilisation.
  8. Ensure compliance with IT policies and security protocols.
Requirements
  • Proven experience in application support or a similar role.
  • Familiarity with SharePoint, Azure & Office 365.
  • Strong knowledge of business applications, databases, and IT systems.
  • Excellent problem-solving and analytical skills.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks.
Benefits
  • Salary up to £35,000 - £40,000 per annum.
  • Private medical care.
  • Pension scheme.
  • Training and development opportunities.
  • Mental health, physical health and financial support.
  • 24/7 virtual GP service.
  • Cycle to work scheme.
  • Hybrid working.


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