IT Support Specialist
3 weeks ago
- Respond to application support requests in a timely manner.
- Troubleshoot and resolve application-related problems, escalating to developers or third-party vendors as needed.
- Monitor application performance and identify areas for improvement.
- Collaborate with cross-functional teams to implement updates, patches, and system changes.
- Create and maintain documentation, including user guides, knowledge base articles, and troubleshooting procedures.
- Assist in the deployment and testing of new applications and features.
- Provide training and guidance to end-users to enhance application utilisation.
- Ensure compliance with IT policies and security protocols.
- Proven experience in application support or a similar role.
- Familiarity with SharePoint, Azure & Office 365.
- Strong knowledge of business applications, databases, and IT systems.
- Excellent problem-solving and analytical skills.
- Ability to work effectively in a fast-paced environment and manage multiple tasks.
- Salary up to £35,000 - £40,000 per annum.
- Private medical care.
- Pension scheme.
- Training and development opportunities.
- Mental health, physical health and financial support.
- 24/7 virtual GP service.
- Cycle to work scheme.
- Hybrid working.
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