Customer Service Ambassador
3 days ago
At & Co, we are seeking a talented Aviation Support Specialist to join our team in Birmingham. With an estimated salary of £25,000 - £35,000 per year, this role offers a competitive compensation package that reflects the company's commitment to delivering exceptional customer experiences.
About the RoleWe are looking for a skilled and dedicated individual who can provide top-notch support to our customers via email and live chat. As an Aviation Support Specialist, you will be responsible for processing returns, monitoring customer reviews, and reporting on customer satisfaction metrics. Your attention to detail and dedication to customer happiness will be crucial in helping us achieve our business goals.
The successful candidate will have excellent communication skills, a strong understanding of customer service best practices, and the ability to work effectively in a fast-paced environment. If you have over a year of experience in customer support or a related field, it's a plus
Key Responsibilities- Provide exceptional customer service via email and live chat
- Process returns and respond to customer inquiries in a timely and professional manner
- Monitor customer reviews and feedback to identify trends and areas for improvement
- Report on customer satisfaction metrics to inform business decisions
We offer a range of benefits designed to create a positive and supportive work environment. These include:
- A 40% discount on our website products
- A quarterly allowance to spend on our products
- Mental health support and access to online therapy sessions
- A performance-based bonus scheme
- Work from Home Wednesdays and Friday beers with an early finish
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