Brand Ambassador

1 week ago


Birmingham, Birmingham, United Kingdom Selfridges Full time

**Job Title:** Brand Ambassador

We are seeking a highly motivated and skilled Brand Ambassador to join our team at Selfridges. As a key representative of our brand, you will be responsible for delivering exceptional customer service and promoting our products to customers.

**About the Role:**

  • This is a full-time role based in Birmingham, working 37.5 hours per week.
  • You will be responsible for delivering sales targets, building relationships with customers, and providing excellent customer service.

**Key Responsibilities:**

  • Deliver exceptional customer service by sharing product knowledge, creating a memorable experience, and effectively managing complaints when they arise.
  • Excite and motivate colleagues by sharing your knowledge of the brand, communicating stories of newness, product exclusives, and other information to drive sales.
  • Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
  • Adapt to the challenges that vary from day to day, being flexible and able to work on different departments as required.
  • Build and develop your own client base by using exceptional service skills to nurture customer relationships.

**Requirements:**

  • All over the numbers - set sales, CRM, and NPS targets and have the curiosity and appetite to learn more.
  • A great communicator who is passionate about our products and can deliver inspiring brand training to your team.
  • Well-informed and knowledgeable about competitors.
  • Known to be a sales and service expert.
  • Collaborative and approachable, with a strong focus on teamwork and communication.
  • A proud shopkeeper who maintains high standards and inspires others to do the same.

**Salary:** £25,000 - £30,000 per annum (dependent on experience).



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