Food and Beverage Host

2 weeks ago


Birmingham, Birmingham, United Kingdom The Rank Group Full time

About The Rank Group

The Rank Group is a leading gaming and leisure operator in the UK, committed to providing an exceptional experience for our customers.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Food and Beverage Host. As a key member of our hospitality team, you will be responsible for delivering an outstanding customer experience, ensuring that our guests feel welcome and cared for.

Key Responsibilities

  • Provide exceptional customer service, ensuring that all guests have an amazing experience with us and can't wait to return.
  • Familiarize yourself with current promotions and products to ensure that customers can make the most of their visit.
  • Proactively offer and provide a friendly, efficient, and prompt service of food and beverages, delivering products you are proud of.
  • Aware of daily/weekly targets and contribute positively towards them.
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenish stocks to ensure that customers always have the opportunity to access products at all times.
  • Promote the use of Grosvenor Membership cards during each interaction with the guest.
  • Promote the Rank Omni Channel/Digital offer through positive customer interaction.

Requirements

  • Positive attitude.
  • Experience of working successfully in a hospitality role.
  • (Preferred) Previous experience working in a multifaceted role.
  • Fanatical about delivering unrivalled customer experience.
  • Ability to collaborate with the wider business.
  • Sound communication skills.
  • Comfortable with change and ability to embrace new ways of working.
  • Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

32hr contract.



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