Food and Beverage Host

6 days ago

Birmingham, Birmingham, United Kingdom The Rank Group Full time

About the Role

Grosvenor Casino, Birmingham Hill Street is seeking a skilled and enthusiastic Food and Beverage Host to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

Key Responsibilities

  • Provide a warm and welcoming experience for all customers, ensuring they feel valued and cared for.
  • Be knowledgeable about our current promotions and products, and proactively offer and provide a friendly, efficient, and prompt service of food and beverages.
  • Work collaboratively with the wider business to achieve daily and weekly targets.
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenish stocks to ensure customers have access to products at all times.
  • Promote the use of Grosvenor Membership cards and Rank Omni Channel/Digital offer through positive customer interaction.

Requirements

  • Positive attitude and a passion for delivering exceptional customer service.
  • Experience of working successfully in a hospitality role, preferably in a multifaceted environment.
  • Ability to collaborate with the wider business and work shifts at any time, including weekends and bank holidays.

About Us

Grosvenor is the leading Casino operator in the UK, offering a unique and exciting experience for our customers. We are committed to safer gambling and building an inclusive, diverse, and engaged team.

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