Food and Beverage Service Ambassador

2 weeks ago

Birmingham, Birmingham, United Kingdom The Rank Group Full time
{"Job Title: Food & Beverage Host

Job Summary: We are seeking a highly motivated and enthusiastic Food & Beverage Host to join our team at Grosvenor Casino, Birmingham Hill Street. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

Key Responsibilities:

* Provide a warm and welcoming experience for all customers, ensuring they feel valued and cared for
* Offer and serve food and beverages in a friendly and efficient manner
* Maintain a thorough knowledge of our menu and promotions to ensure customers have an amazing experience
* Work collaboratively with the wider business to achieve daily and weekly targets
* Promote the use of Grosvenor Membership cards and Rank Omni Channel/Digital offer
* Demonstrate a positive attitude and enthusiasm for delivering unrivalled customer experience

Requirements:

* Positive attitude and enthusiasm for delivering exceptional customer service
* Experience of working in a hospitality role, preferably in a multifaceted environment
* Ability to work shifts at any time of the day, including weekends and bank holidays
* Comfortable with change and able to adapt to new ways of working
* Sound communication skills and ability to collaborate with the wider business

What We Offer:

* 32hr contract
* Opportunity to develop your skills and learn new ones
* Structured development programmes
* Inclusive, diverse, and engaged team environment

How to Apply:

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please submit your application.

Equal Opportunities:

The Rank Group is an equal opportunities employer and welcomes applications from all qualified candidates.

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