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Warranty Claims Expert

2 months ago

London, Greater London, United Kingdom Siemens Full time
Job Overview

Siemens is seeking a highly skilled professional to join our team as a Fleet Supply Chain & Warranty Engineer. In this role, you will play a key part in managing the component warranty process by representing Siemens in engineering investigations with suppliers, ensuring the enforcement of warranty claims through technical and engineering expertise.

This position involves regular travel to various sites across the country, as well as meetings with customers and suppliers.

Your Responsibilities
  1. Proactively address quality concerns and repair issues with suppliers to ensure timely and effective preventive measures, maintaining high reliability and quality standards.
  2. Lead or support technical investigations to assist Siemens in managing warranty claims.
  3. Communicate fault and liability details to suppliers to secure robust interim and permanent corrective actions, aiming to prevent warranty issues and reduce costs.
  4. Collaborate with the broader team to address specific warranty and technical challenges, enhancing fleet reliability.
  5. Ensure Vehicle Maintenance Instructions (VMIs) and other maintenance documents for rolling stock are updated based on lessons learned from warranty outcomes.
  6. Work with the engineering team to standardize processes and share best practices for continuous improvement.
  7. Conduct and manage joint investigations with relevant parties concerning fleet issues as needed.
  8. Provide engineering support to resolve warranty disputes with suppliers.
  9. Coordinate and advise on warranty matters, monitor warranty costs, and recommend process changes to prevent recurrence.
  10. Develop reports to track the status of warranty issues and identify significant trends.
  11. Offer engineering input on supply chain cost-saving initiatives and the localization of repairs.
Your Qualifications

Your success will be grounded by:

  1. A degree in electrical or mechanical engineering or equivalently relevant experience within a railway or rolling stock environment.
  2. A comprehensive understanding of railway maintenance techniques and procedures.
  3. Proficiency in interpreting mechanical/electrical drawings, systematic fault finding, and problem identification.
  4. The ability to work independently, with the capacity to set clear targets and deliverables to achieve project objectives.
  5. Experience in customer and supplier relations.
  6. Proficiency in IT systems and software applications.
  7. Excellent written and verbal communication skills.
  8. Exceptional customer service abilities.
  9. Strong negotiation and presentation skills.
  10. Excellent analytical abilities, with a strategic mindset and effective problem-solving capabilities.
  11. Proficiency in using analytical techniques such as 5 Whys, SWOT analysis, and Design Thinking.
  12. A proven ability to provide leadership within a matrix organizational structure.
You'll Benefit From

Our compensation package includes:

  1. A competitive salary.
  2. A company bonus.
  3. A holiday allowance.
  4. A pension.

We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.