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Warranty Claims Specialist
1 month ago
Role Overview
As a Warranty Claims Specialist at Pendragon Group, you will be responsible for delivering exceptional customer care and satisfaction by managing warranty claims and ensuring compliance with manufacturer's processes and procedures.
Key Responsibilities
- Manage warranty claims from initial submission to resolution, ensuring timely and accurate processing.
- Monitor daily and weekly warranty reports to identify trends and areas for improvement.
- Collaborate with colleagues to suggest improvements to increase efficiency and service.
- Verify invoices and credit notes to ensure accuracy and compliance.
- Ensure full compliance with manufacturer's warranty claims, processes, and procedures.
Requirements
- Highly organized and conscientious with proven experience in an administration environment.
- Exceptional PC skills and attention to detail.
- Superb communication skills and confidence to inspire trust in colleagues and customers.
- A driving license is required.
About Pendragon Group
Pendragon Group is a leading automotive retailer that values diversity and inclusivity. We empower our employees to bring out the best in themselves and others, and we're committed to creating a collaborative and fast-paced work environment.
