Desktop Support Technician

1 month ago


Macclesfield, Cheshire East, United Kingdom McCann Manchester Limited Full time
About the Job

This Desktop Support Technician position is an exciting opportunity for a detail-oriented and customer-focused individual to join our team at McCann Manchester Limited. As a key member of our IT team, you will be responsible for providing technical support to users and ensuring the smooth operation of our systems.

Key Responsibilities
  • Provide technical support to users via telephone, email, and in-person.
  • Collate data and raise support tickets as required.
  • Maintain and create user guides to ensure consistency in support delivery.
  • Use own initiative to troubleshoot basic support issues and provide solutions.
Requirements
  • Excellent communication skills (both written and verbal) with the ability to manage own workload.
  • Adherence to IT policies and processes to ensure consistent quality of service.
  • Problem-solving skills with the ability to gather pertinent information, eliminate potential causes, and arrive at a root cause.
Salary and Benefits

The salary for this role is £27,000 - £31,000 per annum, depending on experience. We also offer a range of benefits including a supportive team environment, opportunities for growth and development, and a comprehensive training program.



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