High-Level Support Technician
3 weeks ago
About the Job:
We are seeking a High-Level Support Technician to join our team in Macclesfield. This is a hybrid position, requiring you to be in the office 3 days a week.
Job Description:
In this role, you will provide high-level technical support to our clients, resolving complex technical issues and providing expert advice on Microsoft 365, Windows Server, and virtualization platforms.
Responsibilities:
- Provide advanced technical support to clients via phone, email, and remote desktop sessions.
- Troubleshoot complex technical issues and resolve them efficiently.
- Collaborate with internal teams to ensure seamless delivery of services.
- Develop and maintain strong relationships with clients to ensure their technical needs are met.
Requirements:
- Proven experience in 2nd/3rd line IT support roles, ideally within an MSP or similar environment.
- Strong knowledge of Microsoft 365.
- Proficiency with Windows Server and Active Directory, including Group Policy.
- Knowledge of virtualization platforms (Azure Virtual Desktop, etc).
Salary and Benefits:
The salary for this position is up to £40,000 per annum, depending on experience.
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