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IT Support Specialist

1 month ago

London, Greater London, United Kingdom Crew Clothing Company Full time
IT Support Role

Crew Clothing is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to our employees and ensuring the smooth operation of our IT systems.

Responsibilities:
  • Provide user support related to hardware, software, and application issues in Windows/Mac environments.
  • Manage and resolve 1st and 2nd line IT support incidents, working with 3rd party partners where appropriate.
  • Manage and support all mobile devices, including Point of Sale Android tablets and iOS phones.
  • Manage support processes, including starter/leaver and access requests.
  • Work with 3rd party partners to ensure externally managed incidents are dealt with within agreed SLAs.
  • Administer Active Directory and Microsoft 365 environments.
  • Manage and update documentation, ensuring information is current and shared, where appropriate, with support partners.

Requirements:
  • Desire to learn, with a genuine passion for all things IT.
  • Strong analytical and problem-solving skills.
  • Service-focused with a desire to deliver outstanding standards of support.
  • Experience working in a Windows-based support role.
  • Understanding of Active Directory, Exchange, and Microsoft 365 products (including SharePoint, OneDrive, and Teams).
  • Excellent listening skills.
  • Takes ownership of issues and keeps all parties updated with regular progress reports.
  • Ability to work in an environment with changing priorities.
  • Action-oriented.
  • Highest level of integrity, honesty, and trust.
  • Drive for results.

What We Offer:
  • Staff discount.
  • Uniform allowance.
  • Pension scheme.
  • Refer a friend scheme.
  • Training and career development.
  • Supportive and rewarding culture.