Senior Reception Manager
1 day ago
Located on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. With four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a gym with class studios and padel courts, our estate is the perfect destination for those seeking relaxation and rejuvenation.
Role OverviewWe are seeking a highly skilled and experienced Reception Manager to join our team at Estelle Manor. As a key member of our hospitality team, you will be responsible for ensuring a personalized member and guest journey throughout their stay. This will involve developing strong relationships with our members and guests, providing exceptional service, and inspiring and passionate about developing team members.
Key Responsibilities- Provide exceptional service to members and guests, ensuring a personalized and memorable experience
- Develop and maintain strong relationships with team members, senior management, and external partners
- Manage the reception area, ensuring a smooth and efficient check-in and check-out process
- Utilize hospitality computer systems, such as Opera, Knowcross, and Seven Rooms, to manage bookings and guest information
- Collaborate with the wider hospitality team to ensure seamless delivery of services and experiences
- A competitive base rate of £42,500 per annum, plus discretionary annual bonus
- Exclusive staff rates and F&B discounts across sister properties
- Estelleversary and Birthday Wheel gifting for all employees
- Colleague spaces stocked with food, drinks, and locally sourced coffee
- Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift
- Added protection of our pension, BUPA, and life assurance schemes
- 30 days holiday, inclusive of bank holidays, which increases with length of service
- Colleague Forums and Sustainability Committees to help create The Estelle Way
- Recommend-a-friend bonus scheme
- Uniform provided, cleaned, and pressed
- Previous reception management experience within a luxury hospitality brand or private estate
- Proficient at using different hospitality computer systems, such as Opera, Knowcross, and Seven Rooms
- Excellent communication skills and comfortable talking to colleagues, senior management, and being front of house
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Senior Reception Manager
1 day ago
Eynsham, Oxfordshire, United Kingdom Maison Estelle and Estelle Manor Full time £42,500About Estelle ManorLocated on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. Our manor boasts four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a state-of-the-art gym with class studios and padel courts.Role OverviewWe are seeking a highly skilled and experienced...
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Senior Reception Manager
1 day ago
Eynsham, Oxfordshire, United Kingdom Maison Estelle and Estelle Manor Full time £42,500About Estelle ManorLocated on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. Our manor boasts four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a state-of-the-art gym with class studios and padel courts.Role OverviewWe are seeking a highly skilled and experienced...
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Senior Reception Manager
1 day ago
Eynsham, Oxfordshire, United Kingdom Maison Estelle and Estelle Manor Full time £42,500About Estelle ManorLocated on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. With four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a gym with class studios and padel courts, our estate is the perfect destination for those seeking relaxation and rejuvenation.Role...
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Senior Reception Manager
1 day ago
Eynsham, Oxfordshire, United Kingdom Maison Estelle and Estelle Manor Full time £42,500About Estelle ManorLocated on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. With four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a gym with class studios and padel courts, our estate is the perfect destination for those seeking relaxation and rejuvenation.Role...
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Senior Reception Manager
1 day ago
Eynsham, Oxfordshire, United Kingdom Maison Estelle and Estelle Manor Full time £42,500About Estelle ManorLocated on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. Our manor boasts four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a state-of-the-art gym with class studios and padel courts.Role OverviewWe are seeking a highly skilled and experienced...
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Senior Reception Manager
1 day ago
Eynsham, Oxfordshire, United Kingdom Maison Estelle and Estelle Manor Full time £42,500About Estelle ManorLocated on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. Our manor boasts four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a state-of-the-art gym with class studios and padel courts.Role OverviewWe are seeking a highly skilled and experienced...
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