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Senior Reception Manager

2 months ago

Eynsham, Oxfordshire, United Kingdom Maison Estelle and Estelle Manor Full time £42,500
About Estelle Manor

Located on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. Our manor boasts four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a state-of-the-art gym with class studios and padel courts.

Role Overview

We are seeking a highly skilled and experienced Reception Manager to join our team at Estelle Manor. As a key member of our hospitality team, you will be responsible for ensuring a personalized member and guest journey throughout their stay.

Key Responsibilities
  • Develop and implement strategies to enhance the overall guest experience
  • Manage and train a team of reception staff to provide exceptional service
  • Collaborate with senior management to drive business growth and revenue
  • Utilize hospitality computer systems to optimize operations and improve efficiency
  • Build and maintain relationships with members and guests to ensure a high level of satisfaction
Requirements
  • Previous experience in a luxury hospitality setting, preferably within a private estate
  • Proficiency in using hospitality computer systems such as Opera, Knowcross, and Seven Rooms
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
What We Offer
  • A competitive base salary of £42,500 per annum, plus discretionary annual bonus
  • Exclusive staff rates and F&B discounts across sister properties
  • Estelleversary and Birthday Wheel gifting for all employees
  • Colleague spaces stocked with food, drinks, and locally sourced coffee
  • Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift
  • Added protection of our pension, BUPA, and life assurance schemes
  • 30 days holiday, inclusive of bank holidays, which increases with length of service
  • Colleague Forums and Sustainability Committees to help create The Estelle Way
  • Recommend-a-friend bonus scheme
  • Uniform provided, cleaned, and pressed