Senior Reception Manager
1 day ago
Located on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. Our manor boasts four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a state-of-the-art gym with class studios and padel courts.
Role OverviewWe are seeking a highly skilled and experienced Reception Manager to join our team at Estelle Manor. As a key member of our hospitality team, you will be responsible for ensuring a personalized member and guest journey throughout their stay.
Key Responsibilities- Develop and implement strategies to enhance the overall guest experience
- Manage and train a team of reception staff to provide exceptional service
- Collaborate with senior management to drive business growth and revenue
- Utilize hospitality computer systems such as Opera, Knowcross, and Seven Rooms to streamline operations
- Build and maintain relationships with members and guests to drive loyalty and retention
- A competitive base rate of £42,500 per annum, plus discretionary annual bonus
- Exclusive staff rates and F&B discounts across sister properties
- Estelleversary and Birthday Wheel gifting for all employees
- Colleague spaces stocked with food, drinks, and locally sourced coffee
- Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift
- Added protection of our pension, BUPA, and life assurance schemes
- 30 days holiday, inclusive of bank holidays, which increases with length of service
- Colleague Forums and Sustainability Committees to help create The Estelle Way
- Recommend-a-friend bonus scheme
- Uniform provided, cleaned, and pressed
- Previous reception management experience within a luxury hospitality brand or private estate
- Proficient at using different hospitality computer systems
- Excellent communication skills and comfortable talking to colleagues, senior management, and being front of house
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Senior Reception Manager
1 day ago
Eynsham, Oxfordshire, United Kingdom Maison Estelle and Estelle Manor Full time £42,500About Estelle ManorLocated on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. With four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a gym with class studios and padel courts, our estate is the perfect destination for those seeking relaxation and rejuvenation.Role...
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Senior Reception Manager
1 day ago
Eynsham, Oxfordshire, United Kingdom Maison Estelle and Estelle Manor Full time £42,500About Estelle ManorLocated on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. With four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a gym with class studios and padel courts, our estate is the perfect destination for those seeking relaxation and rejuvenation.Role...
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Senior Reception Manager
1 day ago
Eynsham, Oxfordshire, United Kingdom Maison Estelle and Estelle Manor Full time £42,500About Estelle ManorLocated on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. With four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a gym with class studios and padel courts, our estate is the perfect destination for those seeking relaxation and rejuvenation.Role...
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Senior Reception Manager
1 day ago
Eynsham, Oxfordshire, United Kingdom Maison Estelle and Estelle Manor Full time £42,500About Estelle ManorLocated on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. With four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a gym with class studios and padel courts, our estate is the perfect destination for those seeking relaxation and rejuvenation.Role...
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Senior Reception Manager
1 day ago
Eynsham, Oxfordshire, United Kingdom Maison Estelle and Estelle Manor Full time £42,500About Estelle ManorLocated on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. Our manor boasts four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a state-of-the-art gym with class studios and padel courts.Role OverviewWe are seeking a highly skilled and experienced...
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Senior Reception Manager
1 day ago
Eynsham, Oxfordshire, United Kingdom Maison Estelle and Estelle Manor Full time £42,500About Estelle ManorLocated on an 85-acre estate in Oxfordshire, Estelle Manor is a rural retreat that offers an unparalleled luxury experience. Our manor boasts four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a state-of-the-art gym with class studios and padel courts.Role OverviewWe are seeking a highly skilled and experienced...
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