Food and Beverage Host

4 weeks ago

Birmingham, Birmingham, United Kingdom Grosvenor Casinos Full time
Grosvenor Casino Job Opportunity

About the Role

Grosvenor Casinos is seeking a skilled and enthusiastic Food and Beverage Host to join our team in Birmingham. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.



Key Responsibilities

You will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a fun and engaging atmosphere exceeding our guests' expectations.

You'll be an ambassador of exceptional hospitality to all our customers across all elements of our business, understanding and delivering the set standards of service as communicated via induction and any ongoing initiatives implemented by the company.

You will:

  • Be customer-obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can't wait to return.
  • Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
  • Proactively offer and provide a friendly, efficient, and prompt service of food and beverages- only delivering products you are proud of.
  • Be aware of daily/weekly targets and contribute positively towards them.
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenish stocks so that the customer always has the opportunity to access products at all times.
  • Promote the use of Grosvenor Membership cards during each interaction with the guest.
  • Promote the Rank Omni Channel/Digital offer through positive customer interaction.


What We Offer

Grosvenor Casinos offers a 32-hour contract and a dynamic work environment where you can develop your skills and learn new ones.

We are committed to safer gambling and building an inclusive, diverse, and engaged team.



Join Our Team

If you are passionate about delivering exceptional customer service and creating a memorable experience for our guests, we encourage you to apply for this exciting opportunity.

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