Food and Beverage Host

3 weeks ago

Birmingham, Birmingham, United Kingdom Grosvenor Casinos Full time
About the Role

As a Food and Beverage Host at Grosvenor Casino, Birmingham Hill Street, you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.

Key Responsibilities

• Be customer-obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can't wait to return.
• Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
• Proactively offer and provide a friendly, efficient, and prompt service of food and beverages - only delivering products you are proud of.
• Be aware of daily/weekly targets and contribute positively towards them.
• Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
• Replenish stocks so that the customer always has the opportunity to access products at all times.
• Promote the use of Grosvenor Membership cards during each interaction with the guest.
• Promote the Rank Omni Channel/Digital offer through positive customer interaction.

What We Offer

• A 32hr contract.

About Us

Grosvenor is the leading Casino operator in the UK, and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.

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