Customer Experience Specialist

2 weeks ago


Colchester, Essex, United Kingdom Cw4 Full time

We're seeking a skilled Hospitality Team Member to join our team at Cw4. As a key member of our bar staff, you'll play a vital role in ensuring our guests have an unforgettable experience on match days and events.

We require you to be well-presented, friendly, approachable, and with an eye for detail. You must be able to work using your own initiative as well as working within a team. We want you to be as passionate about great service as we are.

This is a fantastic opportunity for someone who enjoys working and interacting with people. If you're confident, dedicated, and passionate about delivering exceptional customer service, then we'd love to hear from you.

Key Responsibilities:

  1. You must be over 18 years old.
  2. Have a high level of confidence and dedication.
  3. Perform well within a team, building and maintaining good relationships.
  4. Ability to adapt to different working environments.
  5. Have a good knowledge of beverages available on the bar.
  6. Provide a welcoming atmosphere to all guests.
  7. Ensure an exceptional standard of service to all customers.
  8. Ability to deal with customer requests and queries efficiently.
  9. Preparing the bar areas for service.
  10. Assist in keeping the bar and front of house area clean and tidy at all times.
  11. Taking orders and serving drinks to customers.
  12. Preparing drinks orders made by other members of the team.
  13. Stock control and rotation throughout service.
  14. Operating tills, taking and processing payments from customers.
  15. Cleaning down the bar area.
  16. Restocking all the fridges at the end of the shift.
  17. Ability to multitask and prioritise during busy periods.
  18. Willing to take on jobs to balance the team workload.
  19. Abide by and enforce all licensing laws.
  20. Attend mandatory and other training as required.
  21. Comply with all company policies and procedures.

The salary for this role is £9.10 - £11.44 per hour, dependent on experience.



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