Customer Experience Expert

3 weeks ago


Colchester, Essex, United Kingdom Redline Group Ltd Full time

Join Redline Group Ltd, a leader in providing advanced engineering solutions to a wide range of industries, as a Customer Experience Expert. Estimated salary: £50,000 - £70,000 per annum.

About the Opportunity

This exciting opportunity has arisen for an experienced Customer Support Engineer to join our team in Essex. As a key member of our customer support team, you will provide expert technical support and build trusted relationships with clients across various industries.

Key Responsibilities
  • Provide technical support and guidance to customers via phone, email, or in-person
  • Analyze and resolve complex technical issues
  • Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction
Requirements
  • Proven experience as a Customer Support Engineer in a similar industry
  • Strong knowledge of technical principles and concepts
  • Excellent communication and interpersonal skills
What We Offer
  • A competitive salary range of £50,000 - £70,000 per annum
  • A comprehensive benefits package
  • The opportunity to work with a dynamic and innovative company


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