Learning and Development Specialist
4 days ago
Training Manager
We are seeking a highly skilled and experienced professional to lead the design, organisation, and delivery of industry-leading training across our Retail Department. The successful candidate will be responsible for developing and implementing effective training strategies that meet the needs of our business and employees.
This is a design and deliver role that requires the ability to create engaging training sessions at our Training Centre in Hertford. The Training Manager will be expected to:
- Ensure workbooks, e-learning, and course content is relevant and up-to-date.
- Produce high-quality training materials and agreed courses which deliver both theoretical best practice and operational excellence.
- Monitor and review external training providers and subject matter experts to ensure standards are maintained and the course content presented is up-to-date.
- Present training modules to meet the requirements of the GROW programme, and other training issues as may be required.
- Line manage the Hospitality Trainer – providing them with guidance in the role and coaching to progress their capability.
- Identify Retail Department training needs and prepare cost-effective proposals to meet those needs in line with business objectives.
The ideal candidate will have:
- A CIPD qualification in Learning and Development (or equivalent).
- Minimum 3 years' experience in a training design role.
- Knowledgeable in creating e-learning, written, and classroom training materials.
- A proven track record of leading, coaching, and developing people.
- A full driving licence with access to a car - mileage expenses will be paid.
- Computer literacy – especially in PowerPoint, Excel, and Word programmes.
- The ability to extrapolate data from reports and explain salient points.
- Industry-relevant experience.
The role offers a competitive salary of £42,500 per annum, along with a range of benefits, including:
- 25 days holiday plus bank holidays, rising to 30 after 3 years.
- A team discount card of 25% off food and 20% off drinks when you are out with friends and family.
- A company contributory pension scheme.
- Life Assurance.
- Family friendly policies including enhanced Maternity and Paternity pay.
- A cycle to work scheme.
- Training and development opportunities.
- A discretionary bonus and a turkey for Christmas.
The role will be predominantly office-based; flexible options considered but the training centre is in Hertford.
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